Moreover, when you use the Website, you also have responsibilities which are outlined in the Terms and Conditions section of the Website. We recommend that you consult these Terms and Conditions prior to using the Website in order to inform yourself of your obligations.
Personal information is collected, held and more generally processed by CDS Canada 4 L.P. having its international headquarters in Montreal, QC ("we", "our" or "us").
For legal residents of the European Union, note that the processing of your personal information is founded on at least one of the following legal bases:
These processing activities benefit both us and you without undermining or overriding any of your rights, interests or fundamental liberties. Note that when the processing of your personal information is based on consent, you can withdraw such consent at any time by completing the following form.
We collect personal information under the circumstances listed below. In certain circumstances or for certain purposes, providing your personal information is voluntary (for example, when you sign up to our newsletter) and we will collect your prior consent before proceeding to processing your personal data. However, in other circumstances, providing your personal information is mandatory and we may not be able to provide you with the services or products requested if you choose not to provide such information. For example, if you purchase a ticket online, some personal information is needed to be able to send you the ticket.
We collect your personal information in the following circumstances:
Some of your personal information may be provided by our affiliated companies and/or commercial partners, including companies that sell our tickets for shows worldwide.
We collect and process the following categories of personal information:
* Economical information is only collected and processed for statistical purposes. We do not store the information provided in our records.
We currently do not collect or process any of your biometric data using face-recognition technology derived from any still or video images captured by cameras or readers on or around our physical properties or from any images or videos you upload to the Website. If we ever introduce face-recognition technology, we will notify you first and you will be able to chose if we can process the data using this technology.
Information Collected Automatically (‘usage information’)
We, as well as third-party advertisers, service providers and content providers, may use a variety of cookies and similar tracking technologies (“Cookies”) that automatically collect certain Website usage information whenever you visit or interact with us ("usage information”). Usage information may include without limitation your information about your browser, operating system, all of the areas within our sites and e-mails that you visit, including content that you browse, and the time of day, among other information. Usage information may also include your IP address or other unique identifier ("device identifier") for the particular device you use to access the Website. A device identifier is a number that is automatically assigned to your computer, mobile phone, or other device used to access the Website and our servers identify your device by its device identifier. Subject to applicable laws, some mobile service providers may also provide us or our third-party service providers with information regarding the physical location of the device used to access our Website.
Information about someone else
If you submit information on behalf of another individual (for example a friend, a family member, a member of a tour group you are organizing), you must ensure that you have his/her consent to share his/her personal information with us and you confirm that you have this consent.
User Content Submission Information
You may submit, upload, post, or otherwise make available to Cirque du Soleil Entertainment Group to or through this Website, profiles, messages, text, files, images, photos, videos, music, sounds, or other content, materials or information (collectively, “User Content”). By submitting, uploading, or otherwise making the User Content available to Cirque du Soleil Entertainment Group through this Website, you understand that your User Content along with your personal information associated with your Instagram, Facebook or Twitter account will no longer be private nor confidential, and may be viewed by other users of this Website. You understand and acknowledge that Cirque du Soleil Entertainment Group is not responsible for the use by any third party of the User Content you have submitted.
We collect and process personal information to:
When we send or display personalized communications or content, we may use some techniques that qualify as “profiling” (i.e. any form of automated processing of personal information consisting of using the aforesaid information to evaluate certain personal aspects relating to a natural person, for example to analyse or predict aspects concerning that person’s personal preferences, economic situation, interests, behavior, location or movements).
More particularly, we may collect personal information about you in the different scenarios mentioned above, centralize this information and analyse it to evaluate and predict your personal preferences and/or interests. Based on our analysis, we then send or display communications and/or content tailored to your specific interests/needs.
You may have the right to object at any time to the use of your personal information for “profiling”. Please see the “Your rights regarding your personal information” section below.
We have adopted reasonable security procedures to help protect against loss or theft, unauthorized access, disclosure, copying, use, or modification to the personal information you provide to us. While we strive to protect your personal information, we cannot guarantee or warrant the security of any personal information you disclose or transmit on the Website and cannot be responsible for the loss, theft, unauthorized access, disclosure, copying, use, or modification of your personal information, unless such acts are the result of our gross negligence or willful misconduct, unless otherwise provided by law.
We may retain your personal information for an additional period in archive databases, including for the duration of applicable statutes of limitation in order to be able to exercise our rights and/or defend ourselves in case of legal claims. Please note that if you merely unsubscribe from marketing communications such as the newsletter, we may nonetheless continue to use your personal information for marketing and business analytics purposes, unless you withdraw your consent to this activity or object to it by completing the following form.
If you submit your information, including your resume, through the Cirque du Soleil Entertainment Group “Careers” section of the Website, the following processing activities may be performed and additional conditions shall apply:
To stop receiving promotional e-mails from us or from another member of the Cirque du Soleil Entertainment Group, follow the link at the bottom of the promotional e-mail or complete the following form. Please note that despite unsubscribing from receiving promotional e-mails, we may continue to send you e-mails, such as e-mails regarding services you have requested and/or tickets or other products you have purchased through the Website.
To cancel your membership, log in to Club Cirque, click ‘Update My Profile’ and click ‘unsubscribe’ at the bottom of the page.
As permitted under applicable laws, you may exercise the following rights with regards to the personal information we hold about you:
You may exercise the above rights at any time by complete the following form. Before granting your request, we may require that you confirm your identity to us. Your request may be accepted or denied on the basis of any applicable laws.
If you are not satisfied with how we have handled your request, or if your request was refused, you can apply to your local authority to have it examined. For European Union residents, you can communicate with your competent supervisory authority at http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.
For information on how to exercise your rights under the California Consumer Privacy Act (“CCPA”), visit our California Privacy Rights privacy notice here.
8400, avenue du Cirque
H1Z 4M6, CANADA
Attention: Jocelyn Côté, Data Protection Officer
Last update: 2021-12-08